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Shipping & Returns



Shipping Policy (Gigglestoys.com/ Retail Sites)

  • All orders are processed in the order received.
  • All orders are typically processed and shipped within 24 to 48 hours.
  • Any items that are out of stock or made-to-order will require additional processing time.
  • Tracking is available for all shipping methods and will be emailed upon order shipment.
  • FREE shipping offers are shipped via the Standard Shipping method. Any order that requires an expedited shipping time should select a Overnight, 2-Day, or 3-Day Shipping Method at checkout (additional charges will apply).
  • Standard shipping includes USPS Priority, First Class, Parcel Post, Media Mail, or FedEx SmartPost service at the rates listed in the table below. Standard Shipping transit time is 2-10 business days (with a longer time-in-transit for destinations outside the contiguous 48 US States).
  • Overnight, 2-Day, and 3-Day shipping is available. These methods will be shipped via FedEx or USPS Priority Mail.
  • International Orders will be shipped via FedEx Express or, if requested, FedEx Priority. International orders will incur an additional shipping fee! At time of order, the shipping charge will reflect the Shipping Table, below. You will be contacted with the actual shipping charge to ship internationally after you place your order. You may estimate your international shipping charge at www.fedex.com. Input the origin zip code of 12524. Please do not order if you do not understand this. It is expensive to ship internationally for us and we do not make money nor lose money on shipping. You will only be charged the actual cost to ship your order. If you cancel your order due to not agreeing to the additional shipping charge, you will incur a restock fee of up to 25%.

    Customs Duties and Taxes are NOT included in our Shipping Charge.  Customs Duties and Taxes are the responsibility of the Recipient to pay upon delivery.  This is an additional charge over and above our Shipping Charge.  Please Contact Us if you have any questions regarding this policy at 845-632-3240.
  • P.O. Box and US Military (FPO and APO) addresses will be shipped using USPS Parcel Post, First Class, or Priority Mail.

Shipping and Handling Rates


Standard Shipping
Order Total Shipping Charge
Free Shipping !!
YES! All orders ship standard FREE!
3 Day Rate
Order Total Shipping Charge
$0 - $10 $12.95
$10.01 - $25 $14.95
$25.01 - $50 $18.95
$50.01 - $75 $20.95
$75.01 - $100 $22.95
$100.01 - $200 $24.95
$200.01 - $300 $29.95
$300.01 - $600 $39.95
$600.01 - $800 $49.95
$800.01 - $1000 $59.95
$1000.01+ $74.95
2 Day Rate
Order Total Shipping Charge
$0 - $20 $22.95
$20.01 - $30 $24.95
$30.01 - $40 $29.95
$40.01 - $50 $34.95
$50.01 - $100 $39.95
$100.01 - $200 $49.95
$200.01 - $300 $59.95
$300.01 - $600 $79.95
$600.01 - $800 $99.95
$800.01 - $1000 $119.95
$1000.01+ $139.95
1 Day Rate
Order Total Shipping Charge
$0 - $25 $34.95
$25.01 - $50 $39.95
$50.01 - $75 $44.95
$75.01 - $100 $49.95
$100.01 - $200 $59.95
$200.01 - $300 $79.95
$300.01 - $600 $99.95
$600.01 - $800 $119.95
$800.01 - $1000 $139.95
$1000.01+ $159.95


Return Policy

At Giggles.com, we guarantee that all the products we sell are of the highest quality. It is our goal to make sure that each customer is 100% satisfied with his or her purchase. We do know that sometimes returns are unavoidable due to defective items or a wrong choice. If you must return an item, please be sure to read our returns policy and guidelines carefully before doing so. We want to make sure an exchange or credit is just as pleasurable as the initial purchase. All Returns require an RMA Number to be issued FIRST. Please be sure to contact us to insure that your return is acceptable and does not end up being refused and returned back to you.

Once your request is received we will reply back to you with approval or denial. If approved, an RMA number will be issued along with instructions on how to send it back to us. In the case of it not being an approved return we will reply with a specific explanation of why the return request was denied.

Returns Within 30 Days (non defective items): If you are dissatisfied with your purchase for any reason within the first 30 days, other than it being defective, you may return it for an exchange of another item only. No cash refunds are issued. PRODUCT MUST BE FACTORY SEALED, UNUSED, IN PERFECT CONDITION, AND IN ITS ORIGINAL PACKAGING. It can not be any item that can be removed from the package and put back in. Due to the nature of the products we distribute, we reserve the right to refuse any return at any time to avoid abuse of this policy. One replacement per customer per order. This includes all items except opened DVDs, Lingerie, and shoes. These items are NOT returnable unless defective. If the item is defective we will pay the shipping back to customer. If it is returned because of a change of customers mind, all shipping charges must be satisfied by the recipient.

Returns up to 30 Days (defective items): Up to 30 days, you may return any item that has defects in materials or workmanship. We will replace the item with the same. If the original item is not in stock or is unavailable, we will provide a replacement of equal or greater value.

Gigglestoys.comis not responsible for refunds or replacements of order shipments that have been delivered and confirmed by the carrier used. If you have not received your package, please contact us and we will confirm its status. If you do not receive a package that is confirmed, we ask that you contact your carrier. If the tracking can not be confirmed we will duplicate the order at our expense and at our discretion. In the event of an undeliverable shipment due to customer error, Gigglestoys.comwill resend the package and all additional shipping charges will be the responsibility of the customer. In the event a package can not be resent, the order will be cancelled and a restocking fee of up to 20% will be deducted from your credit along with all shipping charges.

To avoid abuse of our policy, we reserve the right to charge up to 25% restocking fee on all returns.

SHOE Return Policy

All shoes are thoroughly inspected before shipping. Special ordered shoe sizes and/or colors cannot be returned for any reason. We can NOT accept returns on special-ordered styles and/or colors, unless defective. In case of defects, the same size and color will be exchanged only. Exchanges are made after we receive the return. Unfortunately, we cannot reimburse for shipping expenses to us. RMA # is required for return. There will be a $3.00 charge for damaged or crushed boxes. Thank you.

CANCELED ORDER POLICY:

Because we are committed to getting everyone's orders to them as fast and efficient as possible, we ask that you please make your purchase wisely. Once you place your order, it is immediately processed and put in motion and cannot be stopped without causing a ripple effect.
Due to abuse of our lenient policies, we are now forced to charge a 15% processing fee for ALL canceled orders prior to shipping.
Reminder - if an order has left our facility it can NOT be canceled at all.
Please do research all shipping costs, duties, and taxes before you place your orders.
Thank you for your understanding. All of our customers that have orders waiting to be shipped behind yours thank you too.
Please feel free to contact us with any of your Return Policy questions. We will respond to your inquiry ASAP.



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